First published February 22 2012

Last updated February 27 2017

Contact

Email store[at]bakerprints.com for all order/purchase/store-related inquiries. Please do not message us on Facebook or elsewhere! It has become a real burden to have multiple communication channels and keeping things centralized is essential for our growing business to stay organized and respond promptly.

Packaging

We pride ourselves on packaging your prints carefully. We place them in polybags before rolling them and inserting into 3″ diameter x 25″ long cardboard tubes. The poly helps prevent scuffage when rolling/unrolling your prints, and the extra poly material at each end of the bag acts as void fill / cushion to keep your prints’ edges from getting donked during rough transit.

We use extra-thick tubes for most orders, though we sometimes use the regular caliper ones (particularly for easy-to-replace orders). We tape the end-caps shut so you don’t receive an empty tube.

Shipping

Our default shipping option is USPS Priority Mail. A flat rate of 6 bucks is charged if you stick with this option. You can also choose various UPS and FedEx options. International customers must select an international shipping option!

Inventory

The vast majority of our products are limited edition prints—that means when they’re sold out, they’re gone for good!

Security & Privacy

No personal data related to the web store exists or is ever exchanged on this website or on any server owned or operated by Baker Prints / Kyle Baker.

All such data is entered and transacted entirely off-site by PayPal using their own highly secure servers. Baker Prints will never even see your credit card number or any other financial account information except for an email address tied to a PayPal account.

The only data related to a transaction that will be stored locally (and only temporarily) is what’s in the shopping cart.

Once an order is completed, Baker Prints will have access to the information needed to ship your goods, such as email address, name, shipping address, and any additional notes included by the customer. This information will not be used to contact you otherwise without consent.

See Privacy Policy for boilerplate legalese; the up-shot is we respect your privacy (and inbox) and wouldn’t do you like that.

Payment

As of our February 22 2012 store launch, online payments can only be processed through PayPal, but you can use a major credit card during their checkout process.

If you would really like to buy something but for whatever reasons cannot or will not use PayPal for payment, you are welcome to send a check (or offer a barter of some kind – Kyle will always entertain tradesies).

If not paying by PayPal, please use the simple form at the bottom of this page to get in touch, or call 312-970-9091 any time between 10am and 6pm (leave a message if you get to voicemail).

Discounts & Promotions

Sometimes Baker Prints will offer promotional discounts. These can take a few forms. One example is an automatic, “across-the-board” discount applied to all qualifying purchases (i.e. over a certain total). Note that this kind of discount will not be visible until the checkout process.

Another example is a coupon/discount/promo code entered at checkout which gives shoppers a fixed dollar discount on a particular product. Such codes can be entered in the shopping cart page, which will load when you click a “buy” button.

There are many variations on how Baker Prints may run promotions, and whatever the terms are they will be made clear and accessible wherever the offer originates. Examples of places such offers might come from include the Baker Prints Email Newsletter (you can subscribe below), our Instagram account, the Baker Prints Facebook page, or posted by us on an internet message board.

All offers are subject to change or termination without notice, though this would most likely be due to a typographical error or inventory mistake.

If a discount is not working as advertised, please double check that you have entered it exactly as provided, including capital/lowercase letters, and that there are no spaces whatsoever (including at the beginning and end) in the code, and that you have entered it for a qualifying purchase in the correct place. If it still is not working, use the form at the bottom of this page to let us know, email store[at]bakerprints.com, or call 312-970-9091 any time between 9am and 8pm (leave a message if you get to voicemail).

Returns & Refunds

Within 10 days of package receipt, if you wish to return the item(s) for any reason (including because you think it sucks out loud), you can do so for a full purchase price refund, but you must ship the poster back to Baker Prints,
4045 N Rockwell St, Chicago IL 60618 at your expense. Before doing so, email store[at]bakerprints.com indicating your intentions and order details so the refund can be issued.

Exchanges or Refunds

If the merchandise arrives damaged, simply take one or two photos* of the damaged goods – one that shows the damage clearly, and another, if necessary, that shows the numbered edition clearly, and email them to store[at]bakerprints.com (you can send to that address via your MMS as well; MMS = picture message from a mobile phone). In addition to the photos, your order details, and an explanation, Include in the email whether you’d like a refund or an exchange for a comparably priced item.

If you cannot take and send photos for some reason, send the merchandise back (see Returns & Refunds above) and you’ll be issued a full refund plus the cost of shipping back to Baker Prints (you must include a shipping receipt).